Thank you for shopping with us. Please see below for support questions & company policies.

CUSTOMER SUPPORT

If you need assistance please contact us by emailing sales@chillyjilly.com or calling us at
1-888-789-1037, or 704-439-1299 or faxing your question to us at 704-439-1232.

ORDERING

For your convenience, you may order online, by fax or by phone. We gladly accept MasterCard, Visa, and American Express.

PAYMENT

Upon submission of a credit card order via the Internet, we will process an approval code from the customer’s credit card issuer, and charge the account for the full order amount at the time of ordering.

Orders paid for by checks are accepted. Orders will be held for up to 10 business days for your check to clear the bank. Orders paid for via money order will be processed immediately.

CANCELLATION

Cancellations received prior to the shipment of stock merchandise will result in full refund to the credit card account.

SHIPPING

Orders are generally processed within 2-5 business days. Standard orders are shipped via UPS Ground or the USPS and typically take 3-10 business days for domestic deliveries. Express Delivery orders are given first priority. You MUST call us for all Express shipping orders. We offer Express options from Rush processing, 3day, 2day or Overnight. If you have ordered a color, size, model number, item number or style we are temporarily out of stock on or which has been discontinued, we will email or call you. At that time, you may substitute, wait or choose to cancel your order or that particular item. We reserve the right to limit, cancel or reject any order at our discretion. Express delivery requests must be called in to our offices by 2 pm EST during regular business days (M-F). Accounts with emails will get tracking numbers sent upon shipment.

INTERNATIONAL SHIPMENTS

Orders are generally processed within 24 to 48 hours. Every effort is made to ship within two business days. All international orders are “final and no refunds will be given once shipped regardless of acceptance of any additional international charges incurred by the destination country prior to delivery due to customs, taxes or duties. We will in no way be responsible for any extraneous or third party charges. A confirmation email with international shipping charges will be sent and a response will be required prior to order processing and shipping. At that time, you may substitute, wait or cancel your order. If shipping charges initially collected are adequate then it will automatically ship. We reserve the right to limit, cancel or reject any international order at our discretion. Please note that international shipments can take anywhere from 5 business days to 4 weeks depending on the destination countries delivery system.

RETURN POLICY

We offer a 30-day 100% satisfaction guarantee on most items. If you are not satisfied with your purchase, you may return any new, unworn merchandise, with all tags attached, within 30 days. We do not charge for ground re-shipping if you would like to make an exchange for another product. Refunds will be issued for the price of the new, resellable, returned product, to the credit card used for the original purchase. Please allow us 2-3 weeks to process your return, you will receive an email confirmation when your exchange has shipped, or when the refund has been issued for your return. Wholesale returns of new merchandise will be accepted only with a pre-approved return authorization and will incur a restocking charge. No shipping charges will be reimbursed on elective, non defective returns. Original tags & packaging must be intact. Returns and/or cash refunds may not be accepted on certain offers, specials or closeout items where noted.

Important notes about returning undergarments:
  • Please make sure all tags and packaging are intact.
  • We reserve the right to refuse returns on items that have been damaged, worn or soiled.

ERRORS OR DAMAGED MERCHANDISE

In the unlikely event we mistakenly ship you the wrong product, or in the rare event of a factory defect, simply contact us with your order number. We will gladly provide a pre-paid shipping label so you may return the item(s). Our mistake will not incur any additional shipping cost to you. We may elect to replace any defective item at no charge at our discretion.

SPECIAL NOTES

Late Returns/Exchanges – If more than 30 days have passed since you received your order, and you return it for exchange or refund, we reserve the right to accept or refuse them. If accepted, a 10% per-item restocking fee will be deducted from your refund with a $10 minimum. We recommend you return your product using a service that can be tracked and insured, such as UPS, FedEx, or Priority Mail with Delivery Confirmation.

Send Returns or Exchanges to:
Chilly Jilly
11142 Treynorth Dr.
Cornelius, NC 28031

Please note – If your shipment is not insured and it gets lost, we have no way of issuing credit or making an exchange.

PRIVACY POLICY

Information We Collect

We do not collect personally identifiable information about you, except when you provide it to us. If you decide to join our mailing list, you may be asked to provide certain information such as your name, e-mail address, mailing address, and telephone number.

When you submit your personally identifiable information on this Website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

The information you provide may be used by us to create and deliver to you communications about product information, events or promotions. If you prefer not to receive e-mail communications, please send an email expressing your preference to sales@chillyjilly.com.

We may use the information you provide in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We will not sell or rent your personally identifiable information to third parties without your consent, except as disclosed in this Privacy Policy.

We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. We may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

LINKS

We may retain other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, webhosting companies, and fulfillment companies. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

SECURITY

We implement various security measures to protect the security of your personal information, both on line and off line.

NOTIFICATION OF CHANGES

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.